Executive director

International finishes and coatings company

“I do travel extensively and have done so for many years. I am sure you are aware that I am an ‘extremely demanding’ client and only deal directly with Penni owing to her efficiency and great service. For the second time in the last two months I have needed to contact Penni on a Sunday:

• The first time to sort out a hotel booking at 5am when I arrived at the wrong hotel in Jakarta. Within an hour I had checked in as a result of Penni’s intervention.
• The second time two weeks ago I was in Kuala Lumpur. I called Penni for assistance shortly after midnight as I needed to get back to SA owing to a family ‘passing’. The KL hotel booking and flights were not undertaken by Club Travel, yet Penni assisted and arranged with Shiraaz to get me back to Jakarta and then back home on Monday.

Thank you to your team. This was wonderful service and support beyond what I had expected. I would really like to compliment your team for ‘going the extra mile’ in a very tough personal time. I’m not sure I would have coped without Penni and Shiraaz.”