MINIMISING THE RISK; MAXIMISING THE EXPERIENCE

22 Dec 2016

Travel Risk Management (TRM) is a primary focus of organisations in today’s unpredictable global environment. After all, the protection and safety of employees travelling for business is the absolute responsibility of the organisations they represent.

A sound TRM strategy is always both proactive and reactive. Proactive steps include conducting due diligence on the destinations to which their employees travel; is there a health warning such as avian flu, a tsunami alert, a high risk of terrorist activity? TRM also includes a reactive component enabling it to respond quickly and efficiently to any emergency.

Club Travel Corporate – a time-proven, internationally-renowned leader in the business travel industry – complements the TRM strategies of its clients. With its team of dedicated travel experts operating on the cutting edge of technology, Club Travel Corporate believes in selling a holistic experience.

“We embrace technology as an indispensable part of our business. That’s why we leverage off partners and suppliers who are the largest and most advanced in the world,” says Mohammed Jogee, Club Travel Corporate’s Sales and Marketing Director.  “But it’s still people who make the real difference.”

A crisis desk and a WhatsApp group comprising senior people within the company watch out for whatever’s happening in the world. Information sources include dedicated travel alert companies, an internal coordinator who subscribes to every travel publication around the world and who is responsible for the dissemination of information to all staff, the airlines themselves, as well as social and mainstream media and a professional network of colleagues who are travelling.

“Information gathered is shared with our 24/7 consultants who check their passenger lists,” says Sharon Nash, Club Travel Corporate’s Travel Operations Director. “Clients who are in the affected areas or are due to fly there within the foreseeable future are immediately informed about what’s happening. Should there have been, for example, a terrorist incident resulting in flight delays, we will help with accommodation, rebooking or rerouting.”

Despite the influx of online bookings via self-booking tools, organisations are increasingly experiencing the need for the dedicated expertise of a travel consultant. Organisations may self-book the flights, yet rely on Club Travel Corporate to ensure the effortless arrangement of on-the-ground essential services including hotel accommodation and car hire, or specialised services such as personal security or translation assistance.

“When it comes to visas and health requirements, when we book international flights we send clients all the up-to-date information; biometric visas to Australia, visas now needed for New Zealand, etc.”

Sharon says depending on the severity of the situation, Club Travel Corporate’s policy is to proactively contact clients before they contact the company. “Increasingly, corporate travellers don’t care about what technologies are being utilised; it’s all about the personal experience; seamless flights, hotel bookings, car hire, proactive alerts and reactive care.”

For more independently-minded clients, Club Travel Corporate’s online booking product, ‘Get There’, and itinerary management system, ‘Trip Case’, enable clients to use the Duty of Care elements of these products. Clients can check in with Club Travel Corporate regarding their safety as well as their locations using map coordinates built in to the app.

“However, no matter the technology they’re using, clients still want an experience as if we are travelling with them,” concludes Sharon.