FEEDBACK – NOURISHING PRODUCTIVITY

15 December 2017

Think about it; as a business traveller in an ever-evolving, deadline-driven global business environment, maintaining a healthy work/life balance is a real challenge.

Travel managers are increasingly aware of this fact and, rather than primarily being motivated by cost saving, they’re appreciating the importance of maintaining traveller satisfaction, with the resultant sustainability of traveller productivity.

Therefore anything that is important to travellers’ comfort and peace of mind should figure prominently on the travel manager’s agenda. This means striking the right balance between cost controls and achieving traveller satisfaction.

This can only happen meaningfully if you, as the business traveller, become a larger part of your company’s travel programme development. You can achieve this by giving regular feedback to your company’s travel manager before, during and after each trip. In this way, your valuable experiences contribute to keeping your company’s travel policy and supplier database relevant, up-to-date and dynamic.

Consider issues that impact (negatively or positively) your productivity and well-being while away on business. Relevant issues may include the:

The more formal the feedback the greater the quality. Unsolicited feedback is often emotionally-driven and is either exceedingly negative or extraordinarily positive. Solicited feedback tends to be more measured and objective, yielding more balanced results. Therefore if your travel manager does not have a formal system, for example incorporating feedback into travel policy design, why not make the suggestion?

Structured, thoughtful feedback will enhance the travel experience for you and your travelling colleagues, as well as help reflect positively on their productivity and, of course, on your company’s bottom line.

Two-way communication is key. The priority gaps between cost saving and traveller satisfaction can be narrowed with more qualitative engagement between travel managers and travellers. Your input is essential, but equally important is the travel manager asking their travellers questions about their trips, getting details about good and bad experiences and, always, keeping the lines of communication open.